Provider-one.net Customer Support http://support.provider-one.net keeping our customers informed Mon, 30 Aug 2010 22:24:05 +0000 http://wordpress.org/?v=2.7.1 en hourly 1 Upgrade to virtual server xvs1 http://support.provider-one.net/?p=75 http://support.provider-one.net/?p=75#comments Mon, 30 Aug 2010 22:24:05 +0000 p1admin http://support.provider-one.net/?p=75 We are in the process of upgrading memory on all virtual servers from 8GB to 64GB.  This is the first of the scheduled upgrades as we go through all virtual servers 1-15.

This will effect:

Virtual Server: p1host9

Virtual Server: ns1

Virtual Server: emaildefence1

The upgrade should take about 30 mins to complete.

Kind regards

]]> http://support.provider-one.net/?feed=rss2&p=75 VAT Rate returns to 17.5% http://support.provider-one.net/?p=68 http://support.provider-one.net/?p=68#comments Sun, 13 Dec 2009 00:09:34 +0000 p1admin http://support.provider-one.net/?p=68 Title: VAT Rate returns to 17.5%
Description: The Value Added Tax (VAT) Rate will return to 17.5% from 15.0% - Effective 1st January 2010.
Start Time: 00:00
Date: 2010-01-01
End Time: 23:59

]]> http://support.provider-one.net/?feed=rss2&p=68 New LINX Peer - Switch Media Plc http://support.provider-one.net/?p=69 http://support.provider-one.net/?p=69#comments Sun, 13 Dec 2009 00:07:26 +0000 p1admin http://support.provider-one.net/?p=69 Today Provider-one.net Limited and Switch Media Plc have chosen to peer thier networks at LINX.

]]> http://support.provider-one.net/?feed=rss2&p=69 Global Crossing Maintenance - 09-01-10 http://support.provider-one.net/?p=64 http://support.provider-one.net/?p=64#comments Sat, 12 Dec 2009 11:48:02 +0000 p1admin http://support.provider-one.net/?p=64 Scheduled  Maintenance
Provider:
Global Crossing
Impact:
Outage
Services impacted:
Global Crossing IP Transits  in London

Window Start
09th  January 2010 03:00 UTC
Window End
09th  January  2010 05:00 UTC
Outage duration:
60 minutes

]]> http://support.provider-one.net/?feed=rss2&p=64 Cogent Network Maintenance - 3rd May 2009 http://support.provider-one.net/?p=61 http://support.provider-one.net/?p=61#comments Fri, 24 Apr 2009 23:00:05 +0000 p1admin http://support.provider-one.net/?p=61 Cogent will be performing network maintenance to improve the quality of their network on Sunday 3rd May 2009.  The interruption of the cogent transit service will approximately take 10 minutes to complete during the maintenance window.  All traffic will route via an alternative supplier during this time.

Date of  work: 03.05.09
Start time: 03:00 BST
End time: 04:00 BST

]]> http://support.provider-one.net/?feed=rss2&p=61 New secondary DNS Server (NS2.thex.uk.provider-one.net) http://support.provider-one.net/?p=59 http://support.provider-one.net/?p=59#comments Mon, 20 Apr 2009 14:19:37 +0000 p1admin http://support.provider-one.net/?p=59

Today we have introduced a new secondary DNS Server (nameserver).  The new nameserver (ns2.thex.uk.provider-one.net) is the second deployment of 4 new primary and secondary name servers to accommodate the growth in the number of domain names we maintain on behalf of our customers.  The remaining name servers will be deployed gradually over the next two/three weeks.

]]> http://support.provider-one.net/?feed=rss2&p=59 Backup server upgrade - complete http://support.provider-one.net/?p=54 http://support.provider-one.net/?p=54#comments Sat, 18 Apr 2009 23:23:51 +0000 p1admin http://support.provider-one.net/?p=54 We have now completed the upgrade to our central backup server.  The upgrade included the addition of a battery backup for the array controller card and addition to 1TB hard disk drive to the array.   This upgrade will provide additional backup capacity and will enable faster restoration of data rather than retrieval from tape.

]]> http://support.provider-one.net/?feed=rss2&p=54 New LINX Peer - Ubuntunet Alliance http://support.provider-one.net/?p=52 http://support.provider-one.net/?p=52#comments Sat, 18 Apr 2009 23:19:16 +0000 p1admin http://support.provider-one.net/?p=52 Today we have added to new peer at LINX, Ubuntunet Alliance .   Ubuntunet Alliance is a non profit alliance of African research and education networks, and exists with the goal of providing cost effective bandwidth and Internet services to national research and education networks on the African continent.

]]> http://support.provider-one.net/?feed=rss2&p=52 Migration of customer located on server p1host2 http://support.provider-one.net/?p=49 http://support.provider-one.net/?p=49#comments Thu, 16 Apr 2009 09:38:13 +0000 p1admin http://support.provider-one.net/?p=49 Title: Migration of customer account on server p1host2

Description:
Customer accounts current hosted on server p1host2 will be migrated to a new Provider-one.net standard server. During the migration delivery of e-mail will be delayed and web sites unavailable for up to 3 hours. 

Start Time: 00:00

Date: 2009-04-17

End Time: 03:00

Frequently Asked Questions (FAQ)

Q) Do I need to do anything?
A) If you access your web hosting account or e-mail service by IP Address you will need to update those settings (following the relocation), please contact Provider-one.net Customer Support for more information.  If you access your account by DNS name i.e. mail.yourdomain.co.uk then no action is required on your part.

Q) Will I lose any e-mail during the migration?
A) No, all e-mail will be queued and forwarded for delivery after the migration has been completed. Please note that there may be a slight delay in email delivery during the migration of your web hosting account.

Q) What changes should I expect?
A)  The new hosting server is a higher specification and operates using the latest version of the operating system and control panel software.   Below are the highlights of the changes:

  • Centos 5.2 Linux
  • Plesk V8.6
  • PHP Version 5.1.6
  • MySQL 5.0.45
  • GD Library 2.0.33
]]> http://support.provider-one.net/?feed=rss2&p=49 Migration of customer on hosting server p1host5 http://support.provider-one.net/?p=46 http://support.provider-one.net/?p=46#comments Thu, 16 Apr 2009 09:29:41 +0000 p1admin http://support.provider-one.net/?p=46 Title: Migration of customer account on server p1host5

Description:
Customer accounts current hosted on server p1host5 will be migrated to a new Provider-one.net standard server. During the migration delivery of e-mail will be delayed and web sites unavailable for up to 3 hours. 

Start Time: 00:00

Date: 2009-04-17

End Time: 03:00

Frequently Asked Questions (FAQ)

Q) Do I need to do anything?
A) If you access your web hosting account or e-mail service by IP Address you will need to update those settings (following the relocation), please contact Provider-one.net Customer Support for more information.  If you access your account by DNS name i.e. mail.yourdomain.co.uk then no action is required on your part.

Q) Will I lose any e-mail during the migration?
A) No, all e-mail will be queued and forwarded for delivery after the migration has been completed. Please note that there may be a slight delay in email delivery during the migration of your web hosting account.

Q) What changes should I expect?
A)  The new hosting server is a higher specification and operates using the latest version of the operating system and control panel software.   Below are the highlights of the changes:

  • Centos 5.2 Linux
  • Plesk V8.6
  • PHP Version 5.1.6
  • MySQL 5.0.45
  • GD Library 2.0.33
]]> http://support.provider-one.net/?feed=rss2&p=46